How do I return an item?
We have a 30 Day full money back return policy. If you feel that you would like to return your product/s please contact us for an RA#.
You will have to pay for shipping cost.
Please contact customer service for more information on returning an item.
We offer a 30-day money back
guarantee on our self defense items*. If you are not fully satisfied,
you may request to return an item(s) within 30 days of the date of your
invoice for a refund or exchange. If you would like a refund, we will do
so NO QUESTIONS ASKED, for the cost of the items
(shipping is not refunded). If you would like an exchange, you will be
charged for shipping the item(s) back to you, in addition to any
difference in cost (if an even exchange, only shipping charges will
apply). If we owe you for an exchange of lesser value, we will apply
that as well.
In the unlikely event you receive an item that has been damaged
during shipment or has a manufacturers defect, we will of course replace
the item or refund your money, including shipping costs to and from,
right away. These types of issues fall under our warranty. More
information on our warranty is below.
To make an easy and quick process, all we ask from you when making a
return is to contact us for our return instructions, which are pretty
easy. Make sure to keep any and all packaging, instructions, and
accessories that came with the item. If you are unable to return the
item as such, we will be able to give you an in store credit only. All
returns need to be issued an RMA (Return Merchandise Authorization)
Number. To do so, please send an email to email@example.com
(or you can call us at (805) 905-1280) requesting an RMA Number, and
let us know your invoice or order number, the item(s) you are returning,
and whether you would like a refund or exchange. We will provide you
with further instructions on proceeding with returning an item(s),
including the address to send the item(s) to, in a response email or on
the phone if you choose to call your request in.
*SPECIAL RETURN POLICY for DVD'S:
are unable to issue refunds for returned DVD's. If you are not happy
with your DVD, you may still return it, but you will receive in store
We want you to be happy with the products you purchased, please call us if you have any questions regarding a return
or email us at